Shipping policy

Last updated: 3 September 2026

At Sage & Wren, many of our products are made to order. Please allow time for us to prepare your order before it is dispatched.

WHERE WE DELIVER

Sage & Wren currently delivers to addresses within the United Kingdom only.

We do not currently offer international delivery.

PROCESSING & FULFILMENT

Please allow up to 5 business days for your order to be made, prepared and dispatched.

Business days are Monday to Friday, excluding UK bank holidays.

As many Sage & Wren products are made to order or personalised especially for you, we appreciate your patience while we prepare your order.

If your order contains multiple items, we will normally dispatch them together once the complete order is ready.

DELIVERY

Our standard UK delivery service is Royal Mail Tracked 48.

Once dispatched, delivery will normally take approximately 2–3 business days. Delivery times are estimates rather than guaranteed delivery dates and may occasionally be affected by circumstances outside our reasonable control.

You will receive tracking information when your order has been dispatched.

SHIPPING COST

Standard UK delivery is charged at a flat rate of £3.65 per order.

The applicable delivery charge will be shown at checkout before you complete your purchase.

DELIVERY ESTIMATES

The delivery estimate shown at checkout includes both the time required for Sage & Wren to prepare your order and the estimated transit time after dispatch.

Please remember that made-to-order and personalised products require preparation before they can be handed over to Royal Mail.

DELAYS

Occasionally Royal Mail or other circumstances outside our reasonable control may cause a delivery to take longer than expected.

If your tracking has not updated or your parcel appears significantly delayed, please contact us at hello@sagendwren.co.uk and we'll be happy to help.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your delivery address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at hello@sagendwren.co.uk.

If your order has not yet been dispatched, we will do our best to update the address. We cannot guarantee that an address can be changed once an order has entered the dispatch process.

LOST OR DAMAGED PARCELS

If your order arrives damaged, or you believe it has been lost in transit, please contact us at hello@sagendwren.co.uk with your order number.

Where appropriate, we will investigate the issue with the delivery provider and work with you to provide a suitable resolution.

Your statutory rights are not affected.

CONTACT US

If you have any questions about the delivery of your Sage & Wren order, please contact:

Sage & Wren

hello@sagendwren.co.uk